Online Returns
UK Returns – FREE
We offer a free returns service within the UK, subject to the terms of this policy being met. You must notify us of any returns via email before sending back any items and include your order number within the parcel.
Returns must be notified within 14 days of receiving your items.
Items must be unused, unopened, in all the original packaging with all original seals intact and had not been tampered with – and is still in good resell condition to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
Your order will not be refunded until the items have been received and inspected by us. If the returned item is found not to be eligible for a refund (i.e. it is not in the condition as described above), you will receive an email notification of the rejection of your refund request and the reason. We will only refund the price of the eligible item(s) returned, but not the cost of posting. We will process the refund via the original payment method.
Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.
If the amount of the item(s) returned takes the total value of the order below £25 then £3.50 will be deducted from the value of the item(s) to be refunded to cover the postage fees.
International returns
Please contact our customer care team within 7 days to arrange the return. Email or phone them on info@wellnatural.co.uk or call on 0207837 1172. Please quote your order number.
Well Natural does not take any responsibility for the cost of returning the items or any duties/taxes incurred. Items must be returned in a re-sellable condition.
Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.
Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
Your order will not be refunded until the items have been received and processed by us. The refund with be processed using the original payment method.
International return policy if the customer fails to retrieve the parcel For overseas parcels, if the customer fails to collect the parcel once notified by the International Postal Service any charges that we incur for the return of the parcel, will be charged to the customer.
Once the parcel is returned to Well Natural, there are 2 options:
If the customer would like the parcel re-sent, the customer will be re-charged the postage fee.
The customer can request a refund. In this case We will not refund the cost of the postage (this includes the original delivery cost and return postage fees).
On receipt of the returned item(s) we will refund the price paid for the goods to the original payment method. Delivery costs will not be refunded (exceptions apply).
Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–10 working days of receipt. You can expect the refund to reach your account within 3-5 working days of being processed. If after 10 working days you have not received an email from us, call our customer service team on +44 20 7837 1172 or email us at info@wellnatural.co.uk
Order cancellations
You may cancel your order by contacting our customer service department on +44 20 7838 1172 from outside the UK within 12 hours of placing the order.
If you cancel your order after we have dispatched the products you must return the products in accordance with the returns policies above, unopened and in their complete packaging, to our head office address (see contact us).
Wrong item received
We apologise if you have received the wrong item by mistake and we aim to resolve this for you as quick as possible.
Please contact us as soon as you receive the wrong item and we will arrange for the wrong item to be sent back to us and a replacement/correct item to be sent back to you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Item missing
Sometimes items may have been accidentally missed out of the order or may have been out of stock in our warehouse. If you do not receive a notification that remaining items are to follow in a subsequent delivery, please contact us within 7 working days of receipt to report your missing item.
We will investigate the matter immediately and resolve the problem.
Damaged or faulty items
We aim to keep our customers satisfied and apologies if you have received an item that is damaged or faulty. If the item was damaged during delivery to you, we may need you to fill in a Lost Parcel or Damaged Items declaration form.
For faulty items please contact our Customer Service department on +44 207837 1172 from outside the UK and we will advise you on the next steps to receive a refund or replacement product.
Store returns
Standard return / exchange policy
We fundamentally believe you will be thrilled with the products you purchase from the Revital stores. That’s because we go out of our way to ensure that they are just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
For any undamaged product, simply return it along with the original receipt (or gift receipt) within 28 days of the date you receive the product, and we’ll exchange it or offer a refund based upon a credit note, which can be used to purchase in any of our retail stores In addition, please note the following applies:
- Should you wish to return ten or more of the same product, you must return them to the Store where they were originally purchased.
- In the case of items returned with a gift receipt, Well Natural will offer you a Well Natural Gift Card.
- Opened products cannot be returned
- Customers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. To qualify for a refund or replacement, products need to be complete with all components and original packaging.
Conditions apply to some products:
Unwanted Food or Drink Products – Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned. For reasons of hygiene and safety, personal grooming products or cosmetics cannot be returned.
Please note the Returns policy should be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time, with immediate effect and without prior notification. This policy does not affect your statutory rights.
